CaliBike will accept returns for undamaged, unaltered bikes with under 20 miles on the odometer within 14 days from the delivery date. Any bike exceeding 20 miles will be assessed a fee. All returns must be properly or professionally packaged in the original packaging. If original packaging is not used, the return will not be accepted or a 25% restocking fee will be applied.

All return shipping charges are the responsibility of the customer. CaliBike can help facilitate a return shipping label if needed. Refunds will be issued to the original form of payment.

To begin the return process, please follow these steps:

1. Contact CaliBike customer service by phone at 970-949-3261 or via email at info@calibike.com.
   
2. Detail the reason for the return, including submitting images. If accepted, CaliBike will issue a Return Authorization (RA) number.
   
3. To minimize your shipping cost, CaliBike can provide a return shipping label. Shipping costs will be deducted from the original purchase amount.
   
4. It is the customer’s responsibility to insure the return package for its full value.
   

Once we receive the returned bike, CaliBike representatives will assess its condition. Additional fees may apply for mileage exceeding 20 miles, damage to the bike or components, and missing components.

A credit statement will be issued to the customer, and the remaining purchase amount, less shipping and any applicable fees, will be refunded to the original payment method.