Calibike Terms and Conditions
Effective Date: August 15th, 2024.
1. Introduction
Welcome to Calibike. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications, products, and services, including the purchase of electric bikes (“EV Bikes”), spare parts, and kits (collectively, the “Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our Services.
2. Eligibility
By using our Services, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction and have the legal capacity to enter into these Terms. If you are under 18, you may use our Services only with the involvement of a parent or guardian.
3. Account Registration
3.1 Creating an Account
To access certain features of our Services, such as purchasing products, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as needed to keep it accurate and complete.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.
4. Purchase of Products
4.1 Product Availability
All purchases of EV Bikes, spare parts, and kits are subject to product availability. We reserve the right to limit the number of units sold to any customer, refuse any order, or cancel orders at our discretion.
4.2 Pricing and Payment
Prices for EV Bikes, spare parts, and kits are displayed on our website and are subject to change without notice. Payment is due at the time of purchase, and you agree to pay all applicable taxes, shipping, and handling fees. We accept various forms of payment, including credit cards and other online payment methods as specified on our website.
4.3 Order Confirmation
Upon placing an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order; it is simply an acknowledgment that we have received your order. We reserve the right to accept or decline your order for any reason.
4.4 Shipping and Delivery
We will ship the products to the address you provide at the time of purchase. Delivery times may vary based on your location and product availability. We are not responsible for any delays in shipping or delivery due to circumstances beyond our control. Shipping costs and delivery times are specified at checkout.
4.5 Risk of Loss
All products purchased from Calibike are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.
4.6 Installation and Assembly of Kits and Spares
Some products, such as spare parts and kits, may require assembly or installation. You are responsible for ensuring proper assembly and installation in accordance with the instructions provided. Calibike is not liable for any damage or injury resulting from improper assembly or installation.
5. Returns and Refunds
5.1 Return Policy
If you are not satisfied with your purchase, you may return the product within [Insert Return Period, e.g., 30 days] from the date of delivery, subject to our Return Policy. The product must be in its original condition, unused, and in the original packaging. Some items, such as used spare parts, may not be eligible for return.
5.2 Refunds
Upon receiving your return, we will inspect the product and process your refund within [Insert Processing Time, e.g., 7-10 business days]. Refunds will be issued to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.
5.3 Exchanges
If you wish to exchange a product, please contact our customer service team at [Insert Contact Email]. Exchanges are subject to product availability.
6. Warranties and Disclaimers
6.1 Limited Warranty
Calibike EV Bikes, spare parts, and kits come with a limited warranty as described in our Warranty Policy. The warranty covers defects in materials and workmanship under normal use during the warranty period. The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or improper maintenance.
6.2 Disclaimer of Warranties
Except as expressly provided in our Warranty Policy, our products and services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
7. Limitation of Liability
To the fullest extent permitted by law, Calibike shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, including the purchase and use of EV Bikes, spare parts, and kits. This includes, but is not limited to, damages for personal injury, property damage, loss of use, or lost profits.
8. Indemnification
You agree to indemnify, defend, and hold harmless Calibike, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to your use of the Calibike EV Bikes, spare parts, kits, or your violation of these Terms.
9. Termination
9.1 Termination by Calibike
We reserve the right to terminate or suspend your account or access to our Services at any time, without notice, for any reason, including if we believe you have violated these Terms.
9.2 Termination by You
You may terminate your account at any time by contacting us at [Insert Contact Information]. Upon termination, you must cease all use of the Services.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in California for any disputes arising out of or related to these Terms.
11. Changes to These Terms
We may update these Terms from time to time. If we make significant changes, we will notify you by posting the updated Terms on our website and updating the effective date. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: sales@calibike.com
Phone: +1(951) 732-7233