Calibike EV Bike Refund and Returns Policy

Effective Date: August 15th, 2024

At Calibike, we strive to provide our customers with high-quality products and services. If you are not satisfied with your purchase, our Refund and Returns Policy outlines the terms and conditions under which you may return products and request a refund.

1. Eligibility for Returns

1.1 Returnable Products

You may return the following Calibike products within [Insert Return Period, e.g., 30 days] from the date of delivery:

• EV Bikes: Must be in new, unused condition and in the original packaging.
• Spare Parts: Must be unused, in their original packaging, and free of any installation marks or damage.
• Kits: Must be in new, unused condition with all original components included.

1.2 Non-Returnable Products

The following items are not eligible for return:

• Used or Assembled Products: Products that have been used, assembled, or installed.
• Custom Orders: Custom-configured or personalized products.
• Final Sale Items: Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact our customer service team at [Insert Contact Email] within [Insert Return Period, e.g., 30 days] of receiving your product. Provide your order number, the product(s) you wish to return, and the reason for the return.

2.2 Return Authorization

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product. Returns will not be accepted without an RMA number.

2.3 Return Shipping

You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method and purchasing shipping insurance, as Calibike is not responsible for items lost or damaged during return shipping.

2.4 Inspection and Processing

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is in acceptable condition, we will process your refund within [Insert Processing Time, e.g., 7-10 business days].

3. Refunds

3.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid with a credit or debit card, please allow additional time for the refund to appear on your statement, depending on your financial institution.

3.2 Refund Amount

Refunds will be issued for the purchase price of the product(s) returned, excluding any original shipping and handling fees. In cases where the return is due to a defective product or our error, we will also refund the original shipping charges.

3.3 Restocking Fees

A restocking fee of [Insert Percentage, e.g., 15%] may apply to certain returns, such as returns of opened or slightly used products. The restocking fee will be deducted from your refund amount.

4. Exchanges

4.1 Exchange Eligibility

Exchanges are subject to product availability. If you wish to exchange a product for a different model, size, or color, please contact our customer service team at [Insert Contact Email]. The product must meet the same eligibility criteria as outlined in the Returnable Products section.

4.2 Exchange Process

To initiate an exchange, follow the return process outlined above. Once we receive and inspect the returned product, we will ship the replacement product to you. If there is a price difference between the original and replacement products, we will charge or refund the difference accordingly.

5. Defective Products and Warranty Claims

5.1 Defective Products

If you receive a defective product, please contact our customer service team immediately at [Insert Contact Email]. We will work with you to resolve the issue, which may include troubleshooting, providing replacement parts, or arranging for a return and refund.

5.2 Warranty Claims

Calibike EV Bikes, spare parts, and kits are covered by a limited warranty as described in our Warranty Policy. If your product is within the warranty period and experiences a defect, please follow the warranty claim process outlined in our Warranty Policy.

6. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact our customer service team:

Email: sales@calibike.com
Phone: +1(951) 732-7233

This Terms & Conditions was last updated on August 15th, 2024